Our policy lasts 30 (thirty) days after the item arrives. If 30 (thirty) days have gone by since your purchase has arrived, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
It is recommended that you video your opening of the package so that we can be certain of the item’s condition upon arrival.
Please do not send your purchase back to the manufacturer.
Exchanges and Wrong Sizes (if applicable)
We only replace items if they are defective or damaged or if they are the wrong size.
30-day guarantee:
You have 30 days within receiving your order to send your item back for a refund, exchange or store credit.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
30-day guarantee:
You have 30 days within receiving your order to send your item back for a refund, exchange or store credit.
Exchanges:
Send us back your order and will cover the shipping to send you an exchange within the US.
Shipping costs are non-refundable.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should contact us at [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.